Our Professionalism
ISO 9001. It is an essential requirement for us to comply to their meticulous and stringent standards. An annual inspection is carried out throughout our organisation to ensure staffing, management, work practices and training are of an acceptable level in accordance with British Standards 7499.
External audits thoroughly examining all company records to ensure policies & procedures are in operational effect and being observed.
Atrium FM is a quality assured company registered to BS EN ISO 9001 standards, providing you with quality and distinction, giving you the confidence to deal with us.
Confidentiality is first and foremost guaranteed to our customers.
To maintain the ultimate professional image fully uniformed Security Officers are supplied. In addition, where required and appropriate, plain clothed security staff can be installed into customer's assignments.
Upon request we can also supply staff with full First Aid training.
Skyguard Personal Safety.
At Atrium FM we pride ourselves in protecting staff against any acts of violence either physically or verbally and to ensure our staff feel safe at all times we issue them with their own Personal Security Alarms (PSA). Should staff feel threatened in any manner or become ill or injured during their tour of duty a simple call button activated on their PSA will alert Control Room of their exact location. The Controller will then despatch the appropriate Response Service to attend. This modern up to the minute technology also allows the Control Room to listen to what's going on at the location and where appropriate speak to the Security Officer and advise them that assistance is en route.
All our staff are fully supervised through mobile communications to our fully manned 24 hour control room plus regular supervisory visits, therefore, in the case of an emergency total back up is provided. In addition to the above we can install the most up-to-date electronic clocking system recording the guards movement throughout the tour of duty to ensure all checking procedures are carried out by the guard, giving guaranteed patrol cover.
A comprehensive change over between security staff is implemented at all sites.
Full and accurate incident and daily/weekly/monthly reports are produced for all our customers keeping them fully aware of security procedures.
TRAINING
Philosophy
Atrium FM believes that for training to be effective, it must be relevant, well planned and an ongoing process.
Specialist Training
Prior to allocation to a site, staff are required to complete any site-specific needs for specialist training courses such as IT, First Aid, CCTV Operators, Customer Care, Fire Safety and Conflict Management.
Site-Specific Training
All Atrium FM contract staff are given the necessary number of shifts of on-site training appropriate to the complexity of the site. This includes, where possible, an address by a representative of the customer to familiarise our personnel with the background and ethos of the organisation for whom they will be providing a vital service and presenting a most important image. After this initial period, no untrained staff are allowed on site except for this purpose, under constant supervision, of receiving instruction for the assignment. It is Atrium FM policy to train supernumerary staff, at our own expense, to provide sickness and holiday cover.
Continuation Training
This is planned in co-ordination with Assignment Instructions and is introduced at the outset of any work on any site. All continuation training is carried out in conjunction with that the insite worker is aware of their required dutires.